Principal Functions & Responsibilities:

• Work in a retail store environment, such as gas stations, c-stores, grocery stores, liquor stores, drug stores, mass merchandise, and dollar stores

• Responsible for organizing and training store managers and clerks on lottery equipment

• Act as a liaison between Retail Solutions, lottery, retail and internal customers

• Assist with SCiQ project rollout preparation (i.e., conduct store pre-sites, pre-site documentation, system staging)

• Complete online surveys with photos and details gathered from store visits

• Conduct and review pre-implementation documentation to ensure accuracy during installs

• Conduct full-scope innovation/systems demonstrations

• Conduct Train-the-Trainer and product information presentations with internal and external customers

• Monitor and evaluate training program’s effectiveness and provide recommendations for modifications

• Maintain consistent working knowledge of all SG systems functionalities and enhancements while also being responsible for presenting any potential system opportunities with recommended solutions 

• Serve as high-tier support to field questions and investigate concerns raised by lottery and retail partners

• Work with internal teams to ensure the product technology functions as designed

• Work with other departments in support of site sales and support goals

• Ability to adapt to a fast-paced environment

• Ability to be accountable and responsible to use, maintain, and secure all assigned tools, test equipment, terminals, subassemblies, parts and supplies

• Ability to communicate problems with management

• Ability to identify, troubleshoot, and repair any lottery equipment problems in accordance with the Field Service Protocol

• Other functions and responsibilities as assigned

Skills, Training, Experience Required:

• 1-3 years of experience in retail and/or sales 

• 1-3 years of lottery experience

• Demonstrated ability to multi-task while ensuring accuracy and considering the end-user

• Ability to translate information and present that information to others

• Knowledge of Microsoft Word, Excel, Outlook and web browsers

• A can-do attitude combined with strong curiosity and a passion for learning

• Good communication skills, bilingual a plus

• Strong organizational skills

Additional Requirements:

• Must have a valid driver’s license in good standing.

• Ability to travel whether by air, vehicle, or other forms of transportation.

• Must be able to sit, stand, sit more than 80% of the time.

• Ability to travel to customer locations 80% of the time.

• Ability to lift 30 lbs

• Ability to compile and analyze statistical information

• Ability to quickly learn and understand new technologies