• Serve as the primary liaison for all contracted data systems, software applications and operations, including resulting performance of the lottery client’s business.

• Ensure operational KPIs and SLAs are met through proactive oversight of system monitoring (with aid of a centralized monitoring team).

• Lead, develop, and mentor a remote operations team to deliver consistent, high-quality service.

• Develop, Own and enforce Standard Operating Procedures (SOPs), best practices, and operational playbooks.

• Manage and oversee local client maintenance activities, software releases, upgrades, and site-specific projects.

• Ensure all application software is tested, validated, and approved prior to client turnover.

• Orchestrate and coordinate software deployments and operational readiness.

• Collaborate with technical, development, and infrastructure teams to address and resolve production issues.

• Maintain compliance with change management, security patching, and regulatory requirements.

• Drive tactical project execution, ensuring alignment with business and client priorities.

• Provide clear and timely communication to stakeholders regarding system performance, incidents, and project status.

• Plan and manage multiple projects in varying stages of completion to ensure contract deliverables meet specifications and remain on time

Education

Bachelor’s degree in IT and/or 7-10 years of related work experience.

Years of Related Experience

Proven experience in operations management in a mission-critical environment, preferably within the lottery, gaming, or transaction-based industry.

Required Skillset and Qualifications

• Excellent organizational and interpersonal skills

• Strong technical experience using LINUX, SQL Server Systems.

• Required to maintain company and customer confidentiality

• Excellent organizational and communication skills.

• Detail-oriented with a proactive, hands-on approach to problem solving.

• Experience in incident management, change control, and compliance processes.

• Must be able to work on-site and be available for 24x7 on-call support.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.

Work Conditions

Scientific Games, LLC and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses.   As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts.   In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles.  As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.