VSAT Tech in Middletown, PA at Scientific Games

Date Posted: 1/24/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Job Type:
    Other
  • Experience:
    Not Specified
  • Date Posted:
    1/24/2018
  • Job ID:
    IRC5123

Job Description



POSITION SCOPE:
The VSAT Technician will be responsible for troubleshooting all customer problems over the telephone and/or traveling to customer sites for repair of various communications equipment and other equipment types with an emphasis on VSAT communication equipment. The VSAT Technician will report to the Field Communications Supervisor.

PRIMARY REQUIREMENTS:
1. The VSAT Technician’s primary responsibility is problem diagnosis, over the phone assistance for minor problems, and to travel to customer sites, when necessary, to repair or replace equipment.
2. The VSAT Technician will record service call information, log and report data communication problems to management and communicate recommendations on customer’s equipment.
3. The VSAT Technician will provide an outstanding level of professionalism and customer service when interacting with co-workers and outside customers.

PERFORMANCE REQUIREMENTS:
1. Customer Satisfaction
a. Promptly respond to customer/management requests and feedback.  
b. Follow through on customer issues that require additional support or are above the scope of own abilities.
c. Provide necessary information and updates on an ongoing basis to management regarding the resolution of software and hardware problems.

2. Initiative
a. Generate ideas to maximize customer satisfaction.
b. Provide input regarding department practices and procedures to improve effectiveness and overall impact on our customers.
c. Participates in addressing ongoing concerns that involve third parties.

3. Communication
a. Communicate professionally with all levels of customers and employees.
b. Communicate in a straightforward, accurate, and professional manner.
c. Communicate verbally and in writing.

4. Technical Competence
a. A thorough understanding of all areas of computer software and hardware technologies.
b. Ability to compile and analyze statistical information relating to field service efficiency.
c. Ability to quickly learn and understand new technologies.

5. Problem Solving
a. Identify problems/questions and resolve in most efficient manner.
b. Utilize resources to resolve potential problems.
c. Work to improve relations with customers..

6. Leadership
a. Coordination with Field Service, Customer Service and Dispatch in the repair and servicing of customer equipment.
b. Foster a team approach and attitude within the Field Operations group
c. Set high standards for oneself that are demonstrated through personal performance.

7. Administrative Skills
a. Enhance the accomplishment of work with well-organized work procedures and practices.
b. Submit/process accurate and complete reports.
c. Take ownership in ensuring that department is providing professional output to our customers.

POSITION PREREQUISITES:
1. One year of strong customer service experience.
2. Strong oral and written communication skills.
3. An Associates Degree in related field or equivalent experience.
4. Ability to lift up to 75 lbs.
5. Excellent organizational skills.
6. Ability to climb ladders and walk on roof tops. Physical weight must be within safety restrictions of ladder.

Job Requirements




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