Tel-Sell Representative in Middletown, PA at Scientific Games

Date Posted: 8/29/2018

Job Snapshot

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Job Description

Position Summary:
The Tel-Sell Representative (TSR) is the direct source of Instant ticket sales for the Pennsylvania Lottery.  The Tel-Sell Representative is responsible for contacting assigned Lottery retailers, via telephone, and securing orders for instant lottery tickets for those retailers. The TSR also handles Lottery related questions and/or problems that they may encounter, which  results in maximizing sales of tickets through professional and sales techniques.

Job Functions:
• Contacts each retailer within assigned call list on a regular call cycles to ensure that each retailer is ordering tickets on a weekly basis
• Coordinates all activities with Tel-Sell Manager
• Provides information about new and existing games and promotions
• Ability to maintain associated call levels in a fast paced environment
• Maximize the Retailer’s sales of their instant ticket product through marketing while providing a professional level of customer service
• Access appropriate computer screens and input of sales orders with accuracy
• Maintain a positive working relationship with Lottery retailers and their designees
• Provide regular and consistent feedback from Lottery retailers to management to share retailer suggestions, ideas, and questions in a timely fashion
• Establish and maintain a positive and productive working relationship with District Lottery Representatives (DLR’s)
• Ability to comply with ACD guidelines
• Ability to meet sales and personal goals set by management
• Ability to respond to incoming calls from Lottery retailers, while resolving their problems and questions as they relate to the instant ticket product
• Ensure all calls from retailers and DLR’s receive complete attention and thorough follow-up.
• Ability to comply with all safety rules as designated
• Ability to have a flexible schedule up to and including overtime
• Ability to train new employees, as designated

Job Requirements

Position Requirements/Qualifications:
• High School Diploma or equivalent

• Excellent customer service skills
• Ability to develop and maintain positive working relationships
• Maintain a working knowledge of all products offered by the Pennsylvania Lottery.
• Maintain core customer service etiquette
• Ability to maintain satisfactory work performance.
• Ability to work in a team environment
• Ability to communicate with all levels of management and customers
• Ability to quickly learn and understand new technologies
• Ability to maintain confidential information
• Ability to work in a team-office environment
• Ability to operate office equipment, but not limited to, personal computer and telephone
• Ability to sit, stand, bend, stretch at a minimum of 50% of the time for any or all of the movements described
SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, sexual orientation, veteran status, or on the basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here EEOC Poster.


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