Supervisor Lottery Service in Queens, NY at Scientific Games

Date Posted: 6/21/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Queens, NY
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    6/21/2018
  • Job ID:
    IRC9103

Job Description



General Duties
Supervisors are expected to report on time and fulfill their entire scheduled shift.
Delegate assignments to technicians using effective communication and follow up
Maintain good communication with all partners. i.e. facility staff, NYSGC, outside vendors
Attend Monthly technical conference calls for updates and facilitate to staff

Bally Staffing
Initiating Performance Appraisals:
Maintain yearly employee history sheets with updates good and bad regularly
Provide regular feedback for technicians using good communication methods
Continuously improve employee performance through coaching
Inspect technician repairs to ensure proper techniques and procedures
Ensure radio calls are answered and addressed timely
Assist technicians, per escalation procedure
Monitor 2hr limits on troubleshooting
Ensure timely and accurate incident reports are submitted

Provide Training  and coaching on the following:
•Responsible for initiating and following up on in person technician trainings:
CAP Curriculum – In person training
Management Terminal (MGAM)
Sign Repair, Sign lifts, machine lifts
Preventative Maintenance of equipment
Various Corporate Electronic/Written Documentation
Inventory Control
Hardware
Software
Additional trainings as they arise

Performance
Schedule, inspect and evaluate preventative maintenance on VLTs, signs, and ETGs
Assess various issues and develop project plans i.e. (BV repair, touch screen firmware flash, cosmetic issues, etc.)
Ensure all floor condition issues are addressed on a daily basis
Monitor facility and NYGC communications for issues to be addressed (drop report, shift updates no play report, ETG questions etc.)
Assist and provide oversight on performance improvement plans i.e. game installs, conversions, removals, game moves.
Ensure zone tasks are completed daily

Scheduling
On-Site:
Monitor Technician shifts and break schedules
Scheduled supervision for projects/conversions
Coordinate and Schedule with in-house Electricians, Maintenance, Security, VGM, Surveillance, and Drop Team
Assign technicians to special projects or PM’s
Manage call outs/tardiness and summarize weekly for respective shift

Technical Responsibilities
Troubleshooting to component level the following as outlined in by the facilities escalation procedure
•Signage
•VLT’s and ETG’s
•Bally office/testing equipment
Testing
Provide feedback, pictures, and information for engineering on software, hardware, or gaming setup/operation
Create, edit, and maintain issue statements,  spreadsheets or other documents for employees to track issues on new or existing issues
Provide communication to technicians on current issues, issue statements, and resolutions

Specific Supervisor duties
Day Shift Supervisor
•Assemble and distribute lists for technicians on shift daily
•Send shift report to Management team at end of shift
•Attend NYSGC monthly meetings and communicate to Internal personal updates
•Provide training to technicians as needed
oProvide new hire training as needed
•Monitor technician logs for accuracy and participation
•Organize CO’s and assign duties to technicians to complete game moves, conversions, installs
•Follow up with technicians on list distributions and preventative maintenance
•Coordinate with Night shift supervisors on needed parts and assemble weekly parts orders due no later than Tuesday each week
oTrack back ordered items and escalate once critical levels are reached
oSuggest initial trigger amounts or necessary changes to trigger amounts
•Complete critical parts inventory Weekly
•Receiving incoming parts orders and move them to P6 storage
•General housekeeping duties in P6, Spa and Tech shop
•Conduct staff meetings that conveys vision and upcoming projects
•Compile weekly tech log reports

Nigh Shift Supervisors
•Follow up on days shift list distributions and preventative maintenance
•Send shift report to Management team at end of shift
•Monitor technician logs for accuracy and participation
•Provide training to technicians as needed
oProvide new hire training as needed
•Organize CO’s and assign duties to technicians to complete game moves, conversions, installs
•Move RMA parts from tech shop to Spa storage and box up for shipping out
oDiscard parts that are not on the RMA list
•Log incoming parts into inventory, and send follow up documentation.
•Label and put incoming parts on shelf
•Complete monthly inventory cycle counts
•General housekeeping duties in P6, Spa and Tech shop
•Conduct staff meetings that conveys vision and upcoming projects
•Compile and submit monthly report

Job Requirements




SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, sexual orientation, veteran status, or on the basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here EEOC Poster.

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