Senior System Support Engineer in Alpharetta, GA at Scientific Games

Date Posted: 3/2/2018

Job Snapshot

Job Description

Working within the Lottery Technical Operations organization as part of the Lottery Systems Implementation & Support team, is responsible for the support of the server solutions related to systems and products in operation for the Lottery Systems. Works closely with other Scientific Games departments to ensure the timely support of all products. Demonstrates a high degree of initiative and provide timely completion respecting the organizational level and service level agreements in place. Has a thorough understanding of all tasks assigned to the LSIS department. A Sr. System Support Engineer must have a subject matter expert (SME) level of knowledge on server architecture or networking.

• Maintain technical knowledge of Scientific Games proprietary server-based products
• Gain a thorough understanding of each production system, application and the processes and procedures followed by internal and Customer users to identify opportunities for operations efficiency
• Provide remote and phone support for tier 2 technical issues related to Scientific Games lottery based systems/Products System
• Document technical process, procedures, build documents and checklists
• 24/7 On-call support
• Create, maintain and update various troubleshooting procedures, knowledge bases, technical bulletins.
• Reviewing new technologies as needed
• Establish root causes for problems, and communicate incident reports to clients
• Remotely build, configure and install Windows and Linux -based gaming systems.
• Other duties as assigned by manager

Job Requirements

• Bachelor's Degree in Computer Science, Computer Engineering or equivalent strongly desired

•             4+ years of Linux/Windows system installation, support and maintenance
•             1+ years of database management
•             1+ years of SQL, MySQL or other database architecture
•             1+ years of process design and implementation
•             2 + years on-the-job scripting and operations
•             2+ years of development with at least three programming/scripting languages

•             SQL Scripting.
•             Shell scripting. (awk, sed, and/or perl)
•             Windows Batch/Powershell Scripting.
•             Windows Management Instrumentation.
•             Hewlett-Packard Operations Orchestration.
•             Microsoft Office applications
•             Linux System administration (Red Hat, Debian and/or Ubuntu)
•             Windows System administration (Server 2008+)
•             Knowledge of best practices relating to data security.
•             TCP/IP networking.
•             Excellent communication skills, attention to detail, and the ability to multitask under strict                                     deadlines in a fast-paced environment
•             Strong interpersonal skills with the ability to work independently and as a team

Scientific Games Corporation and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses.   As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts.   In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles.  As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.
SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, sexual orientation, veteran status, or on the basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here EEOC Poster.