Senior Human Resources Service Center Specialist in Las Vegas, NV at Scientific Games

Date Posted: 5/5/2018

Job Snapshot

Job Description



The HR Service Center Specialist is responsible for first-line HR support for all Scientific Games employees.   This position will respond and resolve tier 1 phone and case inquiries from employees, managers, human resources (HR) and third parties, in regard to HR policy, payroll, benefit eligibility/enrollment, leave administration, life insurance, disability, HRIS systems and other matters that occur during the employment life cycle. The mission of the Human Resources Service Center team is to deliver exceptional customer service to a broad range of employee groups in a timely and accurate manner. The team works in a call center environment and uses email and telephonic communications to resolve issues and inquiries with sensitivity, compassion and discretion.

Essential Job Functions:
• Serve as a first contact to answer employee questions about company correspondence and clarify any company communications and policies such as benefits, employment, payroll, PTO etc. within a timely fashion.
• Respond to inquiries, perform research to obtain required information.
• Resolve our internal customer problems by researching issues and taking additional steps as required while providing excellent customer service
• Provide escalation support or refer calls for advanced support and provide follow-up as needed.
• Provide input and recommendations on processes and improvements supporting technologies.
• Achieve high service delivery standards by responding and completing all transactional work within the pre-determined service level expectation.
• Consult and offer necessary recommendations with Managers and HR regarding proposed organizational changes.
• Run ad hoc reports to validate organizational and personnel data as needed
• Assist with other departmental initiatives and projects as assigned.
•  Maintain working knowledge of company policies to provide guidance to employees and managers while ensuring compliance and consistency.
• Follow up with employees and managers on incomplete processes, resolution of HR and benefit issues, timesheet discrepancies.
• Special Projects

Job Requirements



Qualifications
• Minimum of 7-10 years of experience providing customer service, shared services, or administrative support in a large corporate environment.
• Must be able to work in a fast-paced environment with frequent interruptions.
• Creative thinker - utilizes imagination and “out of the box” approach to finding solutions and implementing them.   
• Experience in and proven success for win-win results.
• International experience a plus
• Bilingual a plus.

Education:
• A Bachelor's degree or equivalent combination of education and experience.

Knowledge, Skills, & Abilities:
• Ability to communicate effectively to a variety of audiences.
• Ability to work discretely on a wide range of sensitive and confidential issues.
• Ability to explain complex material clearly too internal customers.
• Ability to assess and evaluate situations effectively.
• Ability to identify critical issues quickly and accurately.
• Ability to work in multiple HR & payroll systems.
• Work history demonstrating a strong mastery of the following:
o Proficiency with computer systems and related software including Microsoft Word, Excel and Workday
o Strong focus on customer service & teamwork
o Ability to compile, sort, and analyze data from multiple sources
o Demonstrated attention to detail and strong organizational skills with ability to prioritize, problem solve, and multitask
o Strong interpersonal skills and ability to seek input at appropriate point
o Strong written and verbal communication skills
o Attention to detail
o Active listening skills

Physical Requirements:
Limited, to include some standing, bending, limited stretching and reaching.

Work Conditions:  
Office; minimal to no exposure to extreme temperatures.  

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Scientific Games Corporation and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses.   As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts.   In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles.  As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.
This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.

SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, sexual orientation, veteran status, or on the basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here: EEOC Poster.

SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, sexual orientation, veteran status, or on the basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here EEOC Poster.