Senior Client Services Consultant in Las Vegas, NV at Scientific Games

Date Posted: 6/22/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Las Vegas, NV
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    6/22/2018
  • Job ID:
    IRC10840

Job Description



Client Services is a consulting division of Scientific Game that works directly with Scientific Games clients offering product education services and solutions that complement existing Scientific Games software and hardware.  Working with casino management, Scientific Games Consultants take the time to interview key stake holders to learn about their KPI’s as well as their daily operations. Based on their findings, they offer recommendations, share best practices and offer solutions for how to best set up and use Scientific Games software and hardware. The ideal candidate will strive to push the boundaries of the team in terms of what we can enable through our systems, as well as ancillary systems and also push the boundar¬ies on the use of new technologies to achieve customer and internal business objec¬tives. This team member must be willing to challenge the status quo and understands how their team can support key business priorities for each individual customer they serve.


Essential Job Functions:

Regularly monitors customer needs to establish consulting opportunities.  Maintains regular contact with Scientific Games sales, service and marketing groups to establish consulting opportunities.  Maintains up-to-date knowledge and understanding of Scientific Games products.  Maintains up-to-date skills in use of Scientific Games Systems products.  Understands and maintains knowledge of regulatory requirements governing Scientific Games products.  Maintains ability to prepare materials and conduct presentations in a professional and knowledgeable manner to customer groups.  Establishes contact with customer to evaluate and define activity/project requirements.  Completes deliverables for activity/project.  Conducts post activity/project assessment of product or deliverable utilization.  Prepares regular status reports for management.

Job Requirements



Minimum of five years experience with Scientific Games or gaming business experience with emphasis on training, problem solving and client services.  Experience working directly with a Scientific Games  CMS/SMS system preferred.

Knowledge/Skills/Abilities:

Must have strong verbal and written communication skills.  Strong presentation, organizational and analytical skills as well as excellent people skills and the ability to work within a team preferred.  Must have good working knowledge of Microsoft Office products.  Extensive travel required. Must be able to perform job responsibilities.  Must possess valid driver's license and valid passport.  

Education:

Bachelor's degree in Business, Accounting, Computer Science, Marketing or equivalent business experience.

Physical Requirements:  

May be required to sit for long periods of time as well as stand for long periods of time.

Work Conditions:  

Extensive travel working in casino customer sites.  

Scientific Games Corporation and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses.   As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts.   In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles.  As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.
This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.  

SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, sexual orientation, veteran status, or on the basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here: EEOC Poster.

SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, sexual orientation, veteran status, or on the basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here EEOC Poster.

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