Regional System Operations Architect in Alpharetta, GA at Scientific Games

Date Posted: 7/28/2018

Job Snapshot

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Job Description

Serves as the main point of contact support person to CSP on-site Ops related issues and work collaboratively with department managers to meet customers demand and resolve on-going issues.  

• Actively collect & analyze data across different CSP sites for operation performance comparison
• Assist in design, build, and implement solutions to support existing and new operations. Design and build environments include rack mount servers, VMware, SAN, barcode reader, etc
• Act as primary CSP support contact for any software and operations related issues
• Identify site requirements and propose solutions within site budget
• Address customer software related concerns to site GM & software development manager
• Collaborate with cross-functioning teams to complete future projects
• Configure new database and application servers for start-ups
• Develop customized solutions to customer/user problems
• Develop and document technical standard operating processes and procedures
• Monitor and address any systems/network performance needs
• Troubleshoot and maintain SQL server backups, daily files import, real time data exchanges, database replication such as mirroring and AlwaysOn
• Work with individual site management teams to address any systems concerns and ensure that IT operations have a business recovery plan in place
• Work closely with developers to identify software bugs, develop, maintain database stored procedures, SQL Jobs, SSRS, Indexing, etc.
• Research, develop, and support operations improvement initiatives in processes and technologies
• Perform R&D in technological aspect to increase operation performance and reduce human errors
• Perform Systems & Database Administration duties for ILCSP
• Provide 24/7 support when needed

Job Requirements

• BS Degree in Business, Management or related field or equivalent experience (preferred)
• Strong knowledge in analyzing data using SQL and create ad-hoc reports
• Advanced knowledge of customer support operations in the Lottery industry
• Experience in technical operation with software and system tools
• Knowledge in using distribution software, distribution methods and inside sales (preferred)
• Excellent written and verbal skills
• Must be able to effectively communicate with all levels of employees               
• Proficient in Access, Excel, Word, PowerPoint
• SQL Database Administration, SQL Query a plus
• Networking experience a plus
• Windows Server administration
• VMware virtualization
• Data analytics

Scientific Games is engaged in highly regulated gaming and lottery businesses.  As a result, SG employees will be required to obtain a gaming or other license(s), undergo background investigations, security checks and drug testing.  In addition to passing the Scientific Games’ background check, certain SG employees will be required to undergo additional background investigations conducted by Scientific Game’s customers.  These additional investigations could include security checks and credit checks.  Failure to pass one of our customers’ investigations could result in termination of employment.
SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, sexual orientation, veteran status, or on the basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here EEOC Poster.


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