Quality Assurance Engineer in Las Vegas, NV at Scientific Games

Date Posted: 4/10/2018

Job Snapshot

Job Description



Job Summary:
The person in this position focuses on leading projects, investigation and initiatives that will drive overall Customer Satisfaction improvements. This includes providing the quality-assurance support to customers, service teams, assigned production operations and programs to ensure that the product is built in accordance with customer and division quality requirements while maintaining production flow.

Job Requirements



Essential Job Functions:
• Responsible for coordination of projects, process improvement initiatives and improve on-going performance of SG products and services from the customers’ perspective.
• Serve as primary Customer Quality interface and expertise to proactively assure requirements are understood and satisfied, including assisting in complaint resolution and issuance of corrective action determination.
• Leads investigation, containment and prevention of customer quality problems and manage completion of corrective actions requests to reduce Out of box defects and Fielded quality incident reports.
• Provides Quality oversight and feedback to other departments as appropriate to preclude future recurrences of problems.
• Form strong partnerships with Marketing, Sales, Product Development, Sourcing, Field Service and Manufacturing so that high level objectives are met related to issues affecting Customer Satisfaction.
• Validates and analyzes organizational customer quality metrics and performs periodic reviews to evaluate results and recommendation action plans to close gaps in the supply chain.
• Develops and analyzes statistical data and product/process performance to recommend and implement improvements in targeted areas.
• Manage execution of the New Product Introduction and Quality launch activities including identification of customer expectations, manufacturing and test support, reliability analysis, design reviews, evaluation of test programs, material handling.
• Coordinates support to Supply Chain Management organization relative to the collection and analysis of customer quality data providing expertise to assists service management teams and customers with product and process quality requirements.
• Reviews sales orders and associated bills of materials to ensure that customer order requirements are clearly specified and planned for, prior to release for production build
• Understands and tests Gaming Regulatory issues and assures that design features meet requirements.
• Assists in ensuring viability, functionality and effectiveness of essential Quality tools and Quality Management Systems.
• Lead and participate in Continuous Process Improvement and lean initiatives.
• Assists in training, mentorship, evaluations and recognition of staff to promote and engage employees.
• Maybe required to assist with other Quality job functions and/or other departmental areas as directed by Quality Management.

Qualifications:
• Minimum of 5 years’ experience in Quality Assurance, product manufacturing, planning, sales order and bill of material interpretation, product test, jurisdictional knowledge.
• Previous Project Management experience preferred.
• Casino/Gaming experience preferred.

Education:
• BS degree, preferably BSEE or BSME, or equivalent experience.
• Master’s degree a plus

Knowledge, Skills, & Abilities:
• Comprehensive knowledge of statistical tools, control plans, problem solving methods, i.e. 8D and the associated statistical tools used to analyze problems, evaluate and complete improvement projects.
• Knowledge of Lean Manufacturing and Process Variation Reduction (Six Sigma) concepts, methodologies (QFD,SPC, APQP ) and tool sets as they relate to process/product variability, and root cause and corrective action determination.
• Solid understanding of project management methodology and demonstrated ability to lead/coordinate projects with cross-functional teams.
• Proficient understanding and interpreting engineering specifications, mechanical drawings, and/or electrical schematics.
• Outstanding interpersonal skills and effectively work with various levels within the organization and with peers at customer sites or at regulatory agencies.
• Knowledge of inspection methods in the design, fabrications, and production of electronic equipment.
• Proficient working knowledge of Microsoft Office.
• Excellent written and verbal communication skills including presentations.
• Highly adept with testing techniques and methods.
• Good understanding of recognized Quality Assurance Standards AS9100, ISO 9001, AS9102.
• Ability to consistently provide customers with excellent service and support.

Work Conditions:  
• The work conditions are representative and typical of similar jobs in comparable organizations.

Scientific Games Corporation and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses.   As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts.   In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles.  As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.  

SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, sexual orientation, veteran status, or on the basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here: EEOC Poster.
SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, sexual orientation, veteran status, or on the basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here EEOC Poster.