Order Management Specialist in Las Vegas, NV at Scientific Games

Date Posted: 3/23/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Las Vegas, NV
  • Job Type:
    Management
  • Experience:
    Not Specified
  • Date Posted:
    3/23/2018
  • Job ID:
    IRC6561

Job Description



Under the direction of Sales Administration management and working closely with assigned account executives the Order Management Specialist will ensure that EGM and EGM conversion orders are entered, processed, and closed in the system in a timely matter.   

Essential Job Functions:
• Follow assigned sales procedures as it relates to entering sales orders, sales order processing, RMA processing and sales order follow-up and delivery.
• Act as the order owner throughout the lifecycle of an order, from quote to invoicing.
• Research to include the ability to locate prior contracts and approval status of items being ordered.
• Act as a go-to person for the account executive to solve customer and order issues.  
• Responsible for tracking the entire order process from quote request, order entry to shipping and invoicing.
• Work closely with Account Executives and Sales Management to understand customer order expectations, product configuration, requested delivery dates, pricing etc.
• Act as a liaison among sales/customer and the departments that fulfill/manufacture/notify/invoice all of the orders.
• Processes signed agreements or purchase orders received from customers according to company policy.
• Keeps account executives informed of all changes in status of their sales orders including: date of manufacture, shipment and installation
• Responsible for mainting order tracking spreadsheets that are shared with and used by assigned account executives.
• Troubleshoot problems as needed to clear obstacles and keep orders flowing to the customer.
• Process return material authorization (RMA) documents for the return of EGMs to the factory.

Job Requirements



Preferred Experience:
• One to three years related experience
• Oracle and Agile experience preferred
• Working knowledge/experience with Microsoft Office

Education:
• Associates degree or equivalent experience
• Bilingual – English – Spanish

Knowledge, Skills, & Abilities:

• Ability to proactively manage multiple orders with multiple account executives.
• Ability to research and troubleshoot problems.
• Ability to prioritize and meet deadlines.
• Ability to use effectively many different independent systems in order to enter, track, research and follow up on orders and order requests.
• Must be very detail oriented.
• Ability to work effectively without close supervision; must be able to prioritize one’s own work (under multi-task conditions); and perform well under pressure.
• Basic math skills to include understanding discount percentages.
• Intermediate typing proficiency.
• Complete all required assignments in a timely manner with high standards of quality.
• Ability to configure gaming devices to suit customer needs.
• Ability to work with many different departments with follow through to ensure proper completion.
• Excellent written and verbal communications skills in both languages.
• Knowledge of Gaming Industry and regulations preferred, but not necessary.
• Must be flexible and willing to take on additional tasks as job requirements may change.
• Must be able to read, speak and write in Spanish and English

Physical Requirements:
Work Conditions:  Office with sitting/sedentary periods.  May require weekend and evening hours occasionally.
SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, sexual orientation, veteran status, or on the basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here EEOC Poster.

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