Manager Field Service in Las Vegas, NV at Scientific Games

Date Posted: 2/6/2018

Job Snapshot

Job Description



The person in this position performs functions to manage and coordinate field installations of products and associated equipment. Plans, coordinates, and manages both scheduled and unscheduled field maintenance, as well as software and hardware upgrades.

Essential Job Functions:
• Responsible for mentorship, evaluations, conflict resolution and recognition of the staff to maintain highly motivated and engaged employees.
• Responds to customer inquiries on the telephone, through on-line networks,
and in person.
• Coordinates and distributes all field service bulletins and product
upgrades to staff and customers as applicable.
• Completes, maintains, and processes pertinent paperwork and records.
• Plans and schedules levels of support according to product release
schedules.
• Assists in the final testing of new products.
• Works along with the Parts Manager and Customer Order Supervisor to
requisitions replacement parts and supplies.
• Interface, as required or directed, with all government regulating bodies,
including but not limit to the regional gaming authorities.
• Assists Regional Directors as needed.
• Plans, directs and oversees field service and installation technicians
• Monitors and coordinates maintenance of company service vehicles
• Provides on-site (casino) leadership, advice, and technical support when necessary
• Coordinates with SG sales staff and casino personnel to determine installation requirements, and set installation dates and times
• Maintains and coordinates Installation Calendar on a daily basis
• Prepares and maintains documentation relative to field service
• Coordinates with Warehouse and Installation Team personnel for the timely delivery of associated equipment
• Prepares RMA reports as required

Job Requirements



Qualifications

Education:
Associate’s degree or higher in a technical field (electronics preferred) or equivalent training and experience

Required Experience:   
• 2+ years as a Field Service Technician
• Project management experience necessary
• Three to five years’ experience supervising in a technical or service environment
• Must be familiar with SG products and services

Knowledge, Skills, & Abilities:
• Ability to define problems, collect data, establish facts, and draw
valid conclusions. Ability to interpret an extensive variety of technical
instructions in mathematical or diagram form and deal with several
abstract and concrete variables.
• Capable of understanding all aspects of game percentage sheets, and other technical documents
• Excellent interpersonal communication skills
• Good management and organizational skills
• Good computer skills including “Word”, “Excel”, and “Access”

Physical Requirements:
Office and Casino environment.
Vision:
Work Conditions:
• May require weekend and evening hours.   
• The work conditions are representative and typical of similar jobs in comparable organizations
• Travel as needed, between 25-50% at times
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Scientific Games Corporation and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses.   As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts.   In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles.  As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.
This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.  
SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, sexual orientation, veteran status, or on the basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here: EEOC Poster.
SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, sexual orientation, veteran status, or on the basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here EEOC Poster.

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