Lead Quality Care Specialist in Middletown, PA at Scientific Games

Date Posted: 2/6/2018

Job Snapshot

Job Description



The Lead Quality Care Specialist works in tandem with the System Support Manager to oversee the on-site support of on-line software, file systems and database application deploys within the Online Production System.  This position will lead the efforts to create, modify and implement test plans, scripts, summary reports and status reports. This position directs the work load of the Quality Care Specialist within the Systems Department to ensure even flow and accountability of work performed within the department.  This position reviews proposed requirement changes, additions as relates to the AEGIS-EF system. A Quality Care Specialist understands and follows standards and best practices for SQA and CMMI.

• Ability to lead and provide direction to the Quality  Care Specialist as it relates to the testing environment
• Ability to fill in for roles of the Systems team for system support/testing/processing
• Ability to interface with the Operations department to keep test and production systems in sync and at top performance at all times.
• Ability to create and maintain reports within the Systems department
• Ability to interface with all levels of management and customer
• Sets up system test environments using production data restores
• Performs regression testing of new releases for all central system components  of AEGIS-EF terminal applications
• Maintain ongoing knowledge of SOD, EOD and drawing activities
• Create and maintain balancing procedures
• Maintain failover procedures
• Deploys  software releases to central systems and terminal applications
• Provides support to Lottery and SGI employees for Instant and Online ticket gaming functions
• Creates and maintain test scripts
• Navigates Clear Quest system for RFA status and changes
• Monitors RFA during testing process
• Identifies and improves software testing process
• Follows testing procedures of Systems Department
• Communicates status updates to Systems Department

Job Requirements



• Ability to be On call 24/7
• Ability to travel as necessary
• Ability to work beyond core business days up to inclusive of nights, weekends and holidays
• Bachelor’s degree in Computer Science and/or 5 years of related work experience
• Knowledge and experience in product promotions, hardware and systems software
• Working knowledge of Linux, SQL and Windows Active Directory
• Must have strong computer skills and proficiency in computer hardware and operating systems
SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, sexual orientation, veteran status, or on the basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here EEOC Poster.

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