Inside Sales Supervisor in Louisville, KY at Scientific Games

Date Posted: 5/25/2018

Job Snapshot

Job Description

The Inside Sales Supervisor will plan, organize, direct and control the activities of the assigned Inside Sales Representatives.  Will audit and provide reporting metrics as to the effectiveness of the inside sales organization.  They will also be a working supervisor and will provide phone support as needed in staff shortages or high volume scenarios.

• Oversee the day to day activities of the inside sales representatives
• Responsible for the training of assigned personnel
• Manage the process of initiating retailer Tel Sell calls by telephone, analyze retailer feedback and provide information requested or ascertain who can best provide the information and route the request to the proper person
• Establish call lists and retailer order priorities with the TSR staff
• Draft Tel-Sell scripts for Lottery review and approval
• Assist the Sales and Distribution Manager with establishing goals, incentives and departmental promotions
• Report retailer information to management regarding all products and services experienced by the retailers
• Train, explain tasks and assist in the solution of problems
• Prepare and present reports and other documentation on a timely basis
• Review TSRs paperwork, including, but not limited to, daily call and phone activity reports
• Monitor Automated Call Distributor (ACD) daily and provide monthly reports or as needed
• Implement key corporate initiatives as required
• Establish quarterly and annual goals with each inside sales rep., and evaluate at the end of each quarter
• Monitor Lottery ticket sales and take action to help maximize sales for each inside sales rep.
• Provide daily direction and feedback to ensure the inside sales reps have a good understanding of the job and current priorities
• Serve as a conduit between inside sales reps and the Lottery by quickly communicating to the Lottery any questions or problems encountered by inside sales reps to the appropriate parties at the Lottery

Job Requirements

Position Requirements/Qualifications:
• High School Diploma or equivalent
• Excellent computer skills including, but not limited to, 'MS Office' applications (Outlook, Excel, Word, Access, PowerPoint etc.)
• 5 years’ experience in Customer Service related role
• 1-3 years supervisory experience
• Experience with the Lottery is a plus
• Proven telephone customer service experience
• Good administrative skills and the ability to prioritize
• Detail oriented
• Excellent verbal and written communication skills
• Ability to remain tactful and diplomatic in difficult situations
• An understanding of the dynamics of selling in a retailer environment
• Basic math aptitude
• Ability to handle multiple task/project simultaneously
SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, sexual orientation, veteran status, or on the basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here EEOC Poster.


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