Field Service Tech I in Lauderdale-by-the-Sea, FL at Scientific Games

Date Posted: 7/9/2018

Job Snapshot

Job Description



Job Summary:
The person in this position is responsible for correcting problems in most Scientific Games gaming equipment in our facility or at the location of the customer.  Under the general supervision of the Field Service Manager or Lead Technician, will perform advanced troubleshooting techniques to resolve problems

Essential Job Functions:
• Ensures that tools and equipment are kept in proper, safe, and working condition
• Returns completed paperwork for processing in a timely manner
• Provides high quality service to customers
• Troubleshoots problem down to the component level using internal diagnostic tests, options, and functional testing with coins
• Visits clients and performs gaming maintenance
• Performs basic repair and preventative maintenance on assembly level components
• Trains less experienced technicians on use of troubleshooting techniques
• Stays abreast of the latest technology and is able to install updates
• Replaces faulty components when authorized by the customer
• Verifies property specifications so game options and parameters can be set accordingly
• Reviews customer issues with management and tech support
• Ensures customers are satisfied with Scientific Games equipment

Qualifications:

Education:
High school diploma or its equivalent

Required Experience:
Two or more years of experience in the assembly, testing, or repair of electronic devices

Preferred Experience:

Knowledge, Skills, & Abilities:
• Valid driver’s license for the state in which you are based
• Valid gaming card (or ability to obtain one)
• Basic mechanical assembly skills
• Basic knowledge of electricity, electronics, and mechanics of gaming type devices
• Ability to read and understand schematics and service manuals
• Strong customer service
• Desire to lead and help others
• Problem solving skills
• Pleasant personality, especially towards customers

Physical Requirements:
Ability to lift and carry 50 lbs.

Work Conditions:  
The work conditions are representative and typical of similar jobs in comparable organizations.

Job Requirements




SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, sexual orientation, veteran status, or on the basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here EEOC Poster.

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