Field Service Tech I - Reg D in Rocky Hill, CT at Scientific Games

Date Posted: 9/5/2018

Job Snapshot

Job Description

The Scientific Games Field Technician is responsible for the completion of assigned service calls at a lottery retailer’s
location. These include scheduled calls; Installs, Removals and Preventive Maintenance (PM’s) and unscheduled
calls; service and supplies as initiated by the retailer.  Averaging 7 – 10 service calls per day.  A company vehicle is provided.  Must pass background check, drug test, have an excellent driving record and be able to work rotating shifts.

Key Responsibilities
• Excellent time management skills, and be able to work with minimal supervision.
• Be able to work rotating shifts and overtime as needed.
• Excellent Customer Service skills.
• Be able to effectively communicate with National Call Center, co-workers, Supervisor, and Field Service Manager.
• Able to lift up to 65 pounds
• Respond to service calls assigned from Dispatch, or Manager, in a safe and timely manner according to the assigned priority.
• Provide complete and accurate documentation for all service calls.
• Conduct PM/supply visits between service calls. Clean and test terminals using set procedures. Review supply inventory and replenish as necessary.
• Able to safely ascend/descend a ladder of up to a height of 40 feet.
• Must be able to troubleshoot and repair all communication issues, including VSAT, and other communication types up to point of demarcation. Be able to provide detailed information to appropriate group(s).
• Able to properly terminate coax and network cable.
• Must follow all Occupational Safety & Health Administration (OSHA) safety procedures.
• Able to install inside wiring (coax and network) in a neat and professional manner. Installation may include cable installed above ceilings, and inside walls. All cable must be secure and neat.

Job Requirements

Technical Skills
• Be able to diagnosis and repair Lottery terminals in a quick and timely manner. Repairs must meet Original Equipment Manufacturer (OEM) specifications. Resolve any problems through onsite repairs or replacement of equipment or sub assembly.
• Have basic Microsoft (MS) Windows knowledge, and be able to navigate through Windows using a keyboard, mouse and/or touch interface.
• Fully understand ping command and processes required to test IP circuits.
• Understand communication configuration(s).  Be able to diagnosis and repair common communication failures and provide detailed and accurate information to appropriate parties.
• Understand and be able to troubleshoot and take corrective action on all communication hardware including (but not limited to) in-door-unit (IDU), hubs, routers and modems.
• Understand and be able to test VSAT system using assigned test equipment.
• Be able to test, repair and/or replace Network cable and connectors. May require use of ladder to access cable and/or related equipment.
SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, sexual orientation, veteran status, or on the basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here EEOC Poster.


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