Computer Operation Analyst -(Contractor) in Wood Dale, IL at Scientific Games

Date Posted: 6/14/2018

Job Snapshot

Job Description

Main duties include call center operations and data processing for Video Central Communications system as well as connected VGT’s and components.   In addition, the candidate will also support SGI field service operations and Illinois Gaming Board agents.

Job Requirements

Responsibilities/Essential Functions

Customer Service Representative, taking calls from gaming agents, terminal operators and field service personnel.
Completes computer system activities to support gaming machine installs, gaming machine software upgrades, and related service calls.
24/7 system monitoring of the SGI Connexus Video central communication system in accordance with the hours of operation.
Generates system and productivity reports
Performs various data entry routines such as updating turnover log with any unusual system occurrences.
Coordinating, managing and executing scheduled projects as calls are received
Working with callers 1-1 for problem solving on phone or in the lab including troubleshooting communication problems.
Supports hotline, network management, and service call dispatch functions.
All other duties as assigned.

Position Requirements/Skills & Abilities

Required Skills:
Strong Customer Service / Call Center Experience
Excellent organizational and interpersonal skills
Some Data Center/Computer Operations experience preferred.
Knowledge of Excel a plus.
High Scholl diploma or GED
Ability to communicate effectively with all levels of operations
Strong time management skills
Experience with Unix, Win OS, SQL and Linux a plus.
Ability to work a rotating 7 day on 7 day off 12 hr shift is required.

SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, sexual orientation, veteran status, or on the basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here EEOC Poster.