Certified Field Service Technician.811885 in Calgary at Scientific Games

Date Posted: 3/5/2018

Job Snapshot

Job Description

Job Summary:
The successful applicant will be part of a team responsible for repair and maintenance of Scientific Games (SG) operated gaming equipment in customer facilities throughout Western Canada. The majority of this work will be based in the your home province but on occasion this role could support provincial or Canada wide initiatives.  Applicants should be located in Calgary or greater Calgary area.

Under the supervision of the Field Services Supervisor or Manager you will be required to apply your troubleshooting techniques to resolve equipment malfunctions and ongoing maintenance of SG gaming equipment at various gaming locations.

Essential Job Functions:
• Fault diagnosis and repair using tests and operational monitoring of gaming devices at customer locations.
• Ability to read and understand product service manuals
• Ongoing preventative maintenance of all operated devices
• Process of centrally dispatched service tickets and updating status/resolution in a timely manner.
• Familiarity with common PC/Small device repair tools and their ongoing management.
• Mechanical assembly including detailed device rebuilds
• Basic knowledge of electricity, electronics, and mechanics of gaming type electronic/mechanical devices
• A working knowledge of PC/System based configuration and basic PC networking skills
• Core PC application skills to include the MS Office suite

Job Requirements

• Maintenance of SG product knowledge of both new and existing gaming products using supplied training.
• Review of customer issues with management and tech support ensuring timely follow up and conclusion.
• Self-management and daily coordination as this position is remote in nature.
• Good communication and customer facing skills as well as the ability to communicate in writing.

• Electronic/Electrical Technical Diploma or the equivalent demonstrable work experience.

Required Experience:
• Two or more years of experience of Field Service and Technical field repair preferred.
• Customer service and service call response experience considered an asset.
• New Technical school graduates may be considered if they can demonstrate a desire to work in the gaming industry.

Knowledge, Skills, & Abilities:
• Must have a valid Driver’s License with a clean driving record.
• May be able to obtain gaming licenses in all Scientific Games supplied Canadian Provinces.
• Must be a citizen or permanent resident of Canada with the eligibility to work in all Canadian Provinces.
• Must have or be able to obtain a passport for international travel purposes.

Physical Requirements:
• Must be able to lift/carry 50 pounds
• Must be able to sit, stand, crouch, bend, reach, kneel, lie prone, hold, push, pull and lower as necessary

Work Conditions:
• Remote position and will be based from your home location.
• Requires rotating weekend on call support.
• Changing business demand may dictate further on call duties in the future. Will require travel to gaming sites on a regular basis and on occasion out of province or US travel.

The work conditions are representative and typical of similar jobs in comparable organizations
Scientific Games Corporation and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses.   As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts.   In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles.  As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.  

SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, sexual orientation, veteran status, or on the basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here: EEOC Poster.