Associate Test Engineer in Reno, NV at Scientific Games

Date Posted: 6/7/2018

Job Snapshot

Job Description



Job Summary
A member of the Engineering Customer Support team.  Responsible for managing and facilitating the investigation and resolution of field incident reports. Interface with Sales, Product Development and Field Operations staff to provide containment, corrective and preventative actions in a timely manner. Additional duties include participating in core team meetings and responsible for performing controlled introductions for new SG Gaming products being introduced into the field as part of the New product introduction Engineering Support Team (NEST).
Essential Job Functions- list most important first:
 Review engineering customer support and incident reports, pursue data from subject matter experts, isolate root cause, and determine corrective actions
 Identify and recommend available workarounds, proper containment actions, and communicate impact assessment
 Participate in the deployment strategy for the corrective actions, track issues to ensure they are resolved
 Participate in the deployment strategy for New Product Introduction (NPI) activities as part of NEST.
 Test and Validate fixes to field issues
 Follow Work Instructions on a daily basis
 Establish key contacts to facilitate investigations {Product Management, Sales, Systems Engineering, OS Dev, Game Dev, and Field Operations} and communicate and resolve all reported issues in a timely manner
 Provide a weekly project status report on open investigations and NEST projects

Other Duties and Responsibilities:

 Participate in the causal analysis and determine appropriate preventative actions
 Participate in the research and evaluation of new WMS product to prepare for potential field deployment inquiries
 Participate as an active member for Product Development process improvement initiatives

Job Requirements



Qualifications:

Education :  
 Associate’s Degree in Electrical Engineering, Computer Engineering or Computer Science
 Bachelor’s Degree preferred

Required Experience:
 

 1+ years experience relevant to Engineering or System Test

Preferred Experience:

 Experience with Real-time Embedded Systems preferred
 Gaming industry experience preferred

Knowledge, Skills, & Abilities

 Understanding of computer operation, principles of computer hardware, software test methodologies/procedures and the overall product development lifecycle
 Knowledge and experience using Linux/Unix a plus
 Academic and/or work experience with C++, C#, Python, Unity, Windows Embedded,  SQL databases, computer networking and protocols a plus
 Proficiency with Microsoft Word, Excel and Outlook
 Proficiency with Agile, JIRA, Quality Center and Serena Team Track and Visual Studio a plus
 Excellent problem solving skills
 Proficient at providing input and potential solutions to identified issues
 Results oriented, Risk Taking and extensive multi-tasking ability
 Ability to work in a fast paced, deadline-oriented environment
 Detailed oriented and capable of working and completing tasks with minimal supervision
 Good time management and organizational skills
 Excellent written and oral communication skills and demonstrated ability to effectively communicate and collaborate with other team members
Physical Requirements:
Office environment.  Signficant computer use.

Vision:  Please list all that apply:  Close Vision, Depth Perception, Distance Vision, Ability to Adjust Focus, Peripheral Vision, Ability to Distinguish Colors
Close vision, ability to adjust focus and distinguish colors.

Work Conditions:

May require weekend and evening hours.
May require travel.

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, sexual orientation, veteran status, or on the basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here EEOC Poster.

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