Associate NOC Technician in Las Vegas, NV at Scientific Games

Date Posted: 7/13/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Las Vegas, NV
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    7/13/2018
  • Job ID:
    IRC11160

Job Description



This position is primarily responsible for monitoring the Scientific Games systems, network, and
applications to ensure games are connected and playable 24x7x365. Analyze and resolve incidents,
escalate and notify appropriate personnel when required, process progressive jackpots and report
system status as directed. Proactively monitor all systems and network components to ensure system
stability and uptime. Perform game installations, conversions, and upgrades for the various gaming
products and systems.

Essential Job Functions:

 Provide technical 24x7 support for Scientific Games gaming products
 Verifies and processes progressive jackpots, submits paperwork for review and approval
 Open trouble tickets, dispatch field personnel and provide break fix actions to resolve game issues
and outages
 Respond to monitoring system alerts, perform initial triage and fault identification, escalate as
necessary following procedures based on priority and severity
 Respond to inquiries and requests for assistance from Scientific Games gaming customers
 Coordinate with other departments to troubleshoot and resolve Level I and Level II incidents.
 Determine priority of incidents based on impact and severity of the issue and utilize the trouble
reporting system to record faults and to dispatch technicians
 Perform hands on problem determination and report break fix issues to vendor/carrier or service
technicians. Work with ISP vendors to resolve communication issues, open and escalate tickets as
necessary and within guidelines
 Perform internal notification and escalation procedures for major issues and critical events
 Proactive monitoring of syslog notifications, windows events, and hardware elements
 Perform network configuration commands to identify, isolate and correct faults
 Perform software installations, repairs and updates following approved procedures
 Implement network configuration changes as needed
 Adhere to local casino regulatory requirements as required
 Other tasks as assigned

Job Requirements



Qualifications

Training and/or Experience:

 Minimum 6 months experience in an Network Operations Center or IT Call Center environment
 Previous customer service or helpdesk experience preferred
 Understanding of wide area network circuits and technologies
 Basic knowledge of server architecture preferred
 Microsoft MTA or higher certifications desired
 Knowledge of Cisco LAN networking technologies
 Knowledge of Windows and Linux operating systems
 Knowledge of TCP/IP troubleshooting methodologies
 CompTIA A+ or Network+ or higher certifications highly desired
 Gaming industry knowledge and experience is a plus

Education:

 Associates Degree Computer Science or related engineering discipline

Knowledge, Skills, & Abilities:

 Strong oral and written communication skills
 Ability to read, analyze, and interpret common technical journals and documents
 Detail oriented team player
 Possess exceptional customer service and verbal communication skills.
 Have the ability to listen and communicate effectively with customers and team members.
 Demonstrate a commitment to excellence.
 Above average computer and office application skills – power user level preferred
 Able to work well independently and as a member of a team
 Have the ability to work in a fast paced, high volume and stressful environment.
 Ability to work under general supervision
 Must be willing and able to work shifts to support a 24x7x365 environment, including evenings,
weekends and holidays

Must be able to obtain required gaming cards and licensing upon employment. A security
investigation will be conducted. A drug test will be required before employment.


Physical Requirements:

Close vision, distance vision, peripheral vision, depth perception, ability to adjust focus, ability to
distinguish colors. Ability to view computer monitors for extended periods.

Work Conditions:

Normal office conditions, day, swing, night, full time, part time, rotating time shifts. The physical
demands and work environment characteristics described here are representative of those that must be
met by an employee to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions
The physical demands and work environment characteristics described here are representative of those
that must be met by an employee to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions.
Scientific Games Corporation and its affiliates (collectively, “SG”) are engaged in highly regulated gaming
and lottery businesses. As a result, certain SG employees may, among other things, be required to
obtain a gaming or other license(s), undergo background investigations or security checks, or meet
certain standards dictated by law, regulation or contracts. In order to ensure SG complies with its
regulatory and contractual commitments, as a condition to hiring and continuing to employ its
employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their
individual roles. As a prerequisite to employment with SG (to the extent permitted by law), you shall be
asked to consent to SG conducting a due diligence/background investigation on you.

This job description should not be interpreted as all‐inclusive; it is intended to identify major
responsibilities and requirements of the job. The employee in this position may be requested to perform
other job‐related tasks and responsibilities than those stated above.

SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, sexual orientation, veteran status, or on the basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here EEOC Poster.