Application Analyst in Reno, NV at Scientific Games

Date Posted: 4/12/2018

Job Snapshot

Job Description

The person in this position under supervision analyzes and evaluates the requirements of Bally Technologies’ customers and employees. Must exhibit strong customer service skills, as well as written, verbal, and phone skills necessary to represent the company in a favorable manner to enhance the customer’s experience.  Confers with personnel of functional units involved to analyze current operational procedures; identify problems and learn specific input and output requirements, such as how data is to be summarized

Essential Duties and Responsibilities:

• Independently maintains and enhances complex programs by performing a full range of programming testing, debugging, and modifying of affected reports, data, files, etc
• Analyzes and designs new systems after consultations with customers and employees
• Responds to the needs of the customers over the phone and provides necessary assistance
• Makes program modifications to correct identified issues within the applications
• Researches and develops program specifications needed for the company’s systems
• Documents steps and developments performed in researching and resolving customer issues
• Performs installation and upgrades, as necessary
• Prepares test data including the creation of test files
• Installs, modifies, and makes minor repairs to computer hardware and software systems and provides technical assistance and training to system users
• Provides and develops system reports on an as needed basis
• Provides data backup and recovery of the system

Job Requirements

Qualification Requirements:

Training and/or experience:

• Knowledge of SDS, CMP, ACSC, AIX, Linux, AS400, DB2, SQL or Windows
• Programming skills necessary
• Helpdesk experience is preferred
• Minimum 2 years of relevant experience required

Knowledge, Skills and Abilities:

• Solid troubleshooting background
• Superior written, verbal, and telephone skills
• Knowledge of SDS, CMP, ACSC, AIX, Linux, AS400, DB2, SQL, or Windows
• Knowledge of casino operations
• Strong customer service skills are required
• Ability to multi-task is required
• Strong problem solving skills
• Strong analytical skills


• Bachelor’s degree in CIS, or CS, gaming, or IT related or equivalent experience

Scientific Games Corporation and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses.   As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts.   In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles.  As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.
SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, sexual orientation, veteran status, or on the basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here EEOC Poster.


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